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30 Day Money Back Guarantee

Pure Diamond accepts returns 30 days from the date of delivery. Before sending the item back, you must obtain a pre-approved Refund Issue number (RI#) and include this number with your item.

To begin the process, please call toll free 1 855 736-2591 to obtain authorization for your package, as returns will not be accepted without them.

Pure Diamond only accepts the return shipments sent back to us via FedEx, using the insured label (waybill) our service department will provide you with.

Pure Diamond is committed to providing Free Shipping Both ways.  In order to receive the free return shipment, please ask our sales representative to send you the copy of FedEx label (waybill) via email or fax. After obtaining the (RI#) and the copy of the pre-paid FedEx label (waybill) securely package the item and send it back.

Upon arrival the opening of each FedEx box will be filmed on camera and documented by a certified gemologist to make sure the contents are corresponding to your Refund Issue Number (RI#)

The one exception to our return policy are any items custom made for the wearer, which is known as a “Special Custom Order.” In order to give our customers the best prices, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call 1 855 736-2591 toll free so that one of our customer service representatives for expert help.

FREE SHIPPING

PUREDIAMOND.CA offers complimentary shipping on all jewelry shipped in the CANADA or the U.S. via FedEx® Priority Overnight.

You'll take comfort in knowing precisely what day your order will arrive. If you wish, you can also follow every step it takes along the way with detailed order tracking.

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30 Day Return Policy

The purchase of a diamond can be one of the most difficult decisions you'll ever have to make. That's why purediamond.ca gives you 30 days to return your diamond for a full refund or exchange without charging a restocking fee. No questions asked! If for any reason you want to return your diamond, you've got thirty full days to decide. This 30-day return policy is for the center diamond only, not side stones, three-stone rings or mountings. The center diamond must be in excellent condition, free from breakage and chipping, and be accompanied by certification documents.

If certification documents are lost or you are not able to provide them, $200 will be deducted from your return amount to cover recertification of the diamond. *In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help. *Our 30-day return policy applies to purchases up to $29,000

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Please feel free to call 1 (855) 736-2591 or 604-563-9875.

A Pure Diamond specialist will be happy to answer any questions you may have.

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