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Lifetime Warranty

For all Pure Diamond engagement rings and wedding bands, we offer a lifetime warranty on any and all manufacturing defects. If there is a structural defect, we will repair or replace the item at no cost to you.

All online purchases of engagement rings and wedding bands receive automatic warranty by default. If you have any questions at all, please don’t hesitate to contact Pure Diamond Customer Service at 855.736.2591 or CHAT NOW.

Our lifetime ring warranty backs every ring purchased from Pure Diamond. All items shipped from our office go through rigorous quality control checkpoints to make sure that the item you receive is free from stone loss/breakage, as well as any defects in the workmanship or manufacturing. If your jewelry is in need of service or repair, Pure Diamond will repair or replace your item free of charge. * Please note that this warranty does not cover your center stone.

 

What’s Covered?

  • FREE stone check / tightening of prongs
  • FREE prong replacement or re-tipping
  • FREE head replacement if needed
  • FREE polishing / refinishing for the life of the ring
  • FREE rhodium plating for white gold
  • FREE lifetime appraisal service
  • FREE lifetime stone replacement for diamonds in your setting. (Not the center diamond*)

FREE SHIPPING

PUREDIAMOND.CA offers complimentary shipping on all jewelry shipped in the CANADA or the U.S. via FedEx® Priority Overnight.

You'll take comfort in knowing precisely what day your order will arrive. If you wish, you can also follow every step it takes along the way with detailed order tracking.

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30 Day Return Policy

The purchase of a diamond can be one of the most difficult decisions you'll ever have to make. That's why purediamond.ca gives you 30 days to return your diamond for a full refund or exchange without charging a restocking fee. No questions asked! If for any reason you want to return your diamond, you've got thirty full days to decide. This 30-day return policy is for the center diamond only, not side stones, three-stone rings or mountings. The center diamond must be in excellent condition, free from breakage and chipping, and be accompanied by certification documents.

If certification documents are lost or you are not able to provide them, $200 will be deducted from your return amount to cover recertification of the diamond. *In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help. *Our 30-day return policy applies to purchases up to $29,000

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Please feel free to call 1 (855) 736-2591 or 604-563-9875.

A Pure Diamond specialist will be happy to answer any questions you may have.

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