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Efficient and Professional Return Process:

Pure Diamond facilitates returns within a 30-day window commencing from the date of delivery. Prior to initiating the return, it is essential to obtain a pre-approved Refund Issue number (RI#), which must accompany your item.

To commence this process, kindly reach out to our toll-free number at 1-855-736-2591 to secure authorization for your package. Please be aware that we can only accept returns with proper authorization in place.

For your convenience, Pure Diamond exclusively accepts return shipments dispatched via FedEx, employing the provided insured label (waybill) from our service department.

As part of our commitment to providing Free Shipping, you can request our sales representative to share a copy of the FedEx label (waybill) with you via email or fax to cover the return shipment cost. Once you've obtained both the (RI#) and the pre-paid FedEx label (waybill), proceed to securely package the item and dispatch it to us.

Upon the item's arrival, our certified gemologist will meticulously record the opening of each FedEx box on camera. This thorough documentation ensures that the contents align precisely with your Refund Issue Number (RI#).

It's important to note that our return policy excludes items classified as "Special Custom Orders," which pertain to pieces custom-made for the wearer. In our commitment to providing you with the best possible pricing, we do not endorse comparison purchasing, which involves ordering two or more identical or similar items and retaining only one. If you find yourself uncertain or require detailed insights about a specific item, please feel free to dial our toll-free number at 1-855-736-2591, where our customer service representatives are poised to provide expert assistance. Your satisfaction is our priority.