30 Day Return Policy

30-Day Return Policy

At Pure Diamond, we want you to feel confident and at ease when choosing your diamond. That’s why we offer a 30-day return window on eligible purchases — giving you the time and peace of mind to ensure your selection is truly the perfect fit.

How to Start a Return

To initiate a return, simply contact our customer service team at 1-855-736-2591 to request a Refund Issue Number (RI#). This number must accompany your item, and we’re only able to process returns that have been pre-approved.

For your convenience, we’ll provide a pre-paid, fully insured FedEx shipping label, which can be emailed or faxed to you. All returns must be shipped using this official FedEx label.

Once we receive your return, one of our certified gemologists will carefully open and inspect the package on video to ensure everything matches the return authorization.

What’s Eligible for Return

Loose centre diamonds (purchased online only)
Must be in original, undamaged condition
Jewellery purchased online through our website
Must include original certification documents
(If lost, a $200 deduction will apply to cover recertification)

❗ What’s Not Eligible for Return

We pride ourselves on offering handcrafted, one-of-a-kind jewellery — and with that comes our commitment to clarity:

Custom-made pieces are final sale.
This includes any ring or jewelry item that has been specially designed, modified, or made-to-order based on your preferences. Because these pieces are created just for you, they are not eligible for return.
Comparison purchasing is not permitted.
To maintain our best-in-class pricing, we do not support the practice of ordering multiple similar items with the intention of selecting one and returning the rest.

Still Have Questions?

If you're unsure whether your order qualifies or want to learn more about our process, our team is always here to help. Give us a call at 1-855-736-2591 — we're happy to walk you through it and make sure you feel confident every step of the way.