Lifetime Warranty

Lifetime Warranty: Fine Jewelry manufacturer, Pure Diamond, stands behind the quality and craftsmanship of our jewelry and offers a free lifetime warranty against manufacturing defects on fine jewelry purchases. If you experience damage to your purchase due to manufacturing, please contact us so we may evaluate your piece. Email info@purediamond.ca with photos, a short video, and a description of how the damage occurred. If we find the damage is not repairable via the provided images, we may not accept the item back for an evaluation. A $100 CAD deposit will be taken before the shipment of your item back to Pure Diamond for evaluation, which covers the cost of shipping and an evaluation by our expert jewellers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. Damage that is not deemed a manufacturing defect and is repairable will have a repair fee quoted to the customer for approval before any work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation. If the damage is deemed a manufacturing defect, Pure Diamond will repair the warrantied damage or replace the item when deemed appropriate without charge. Replacements are considered a one-time courtesy. Our manufacturing warranty excludes coverage for wear and tear, scratching, stretched chains/rings, and product loss, as well as jewelry damaged due to improper use, cleaning or storage. The Pure Diamond warranty only applies to Pure Diamond purchases. Because we stand behind our designs and our jewellers, any third-party or outside jeweller altering or servicing your jewelry will void your warranty with us. Repair requests from countries other than the Canada are examined case by case. Please reach out to info@purediamond.ca with your order information, photos of the damage, a short video, and a description of how the damage occurred to see how we can help. Complimentary gifts cannot be exchanged or returned for a refund and will not be replaced if misplaced, lost, or stolen. These items are not covered by our warranty and cannot be repaired through Pure Diamond.

 

What’s Covered?

  • FREE stone check / tightening of prongs
  • FREE prong replacement or re-tipping
  • FREE head replacement if needed
  • FREE polishing / refinishing for the life of the ring
  • FREE rhodium plating for white gold
  • FREE lifetime appraisal service
  • FREE lifetime stone replacement for diamonds in your setting. (Not the center diamond*)